# s it safe to shop with skdirectsale? Yes. Credit card security is very important to us. Our shopping-cart encrypt sensitive data such as credit card numbers to ensures confidentiality of your information. While selecting products and adding them to the Shopping Cart, the customer is in Non-Secure Mode. After you proceed to Checkout, we switch to Secure Mode in order to collect the billing information. # What currencies are the prices listed in? All our prices are listed in US dollars. # What is the meaning of the order's status? Pending - means your order is not processed Processing - means your order is being processed but not shipped DHL/UPS track number - means the track number of your order, you can use it to check your order Refunded - your order has been cancelled and will be refunded Deferred - The shipping is deferred, but we will send your order soon. # How is a refund credited? If the payment was sent using a credit card, refunds are credited to the same credit card account .Due to credit card policy, refunds to credit cards can appear up to 30 days after the refund was completed # Do you have a phone number I can call you at? To keep our costs low, we only offer email support for now. you can click the link of contact us at the bottom to contact us. # Can I change my orders? Yes, you could do amendments to your order, as long as your order has not yet been shipped. Shipping & Returns Ship to worldwide We guarantee delivery within 4 to 12 days depending on but not limited to: Amount of merchandise purchased, Products Ordered and location of delivery. # U.S.A: # Other Countries Returns & Exchanges We give 100% refunds and allow exchanged within 72 hours of reveiving the products. Please do the following: 1.Firstly, Please email us for a refund or exchange within 3 days of arrival, include a reason for a Return 2.We will reply you in 24 hours, please don't ship back until we confirm your reason. 3.If there are any other problems, will make sure that everything will be negotiated to both parties content! 4.Note: All orders regardless of payment require up to 5 business days to process. 5.Last but Important: No change for size problems, so please choose the correct size!